1.1. This website www.beecorrect.com is brought to you by BEECORRECT EOOD, entered under the Commercial Register with the Registry Agency of the Republic of Bulgaria, with Unified Identity Code (UIC): 205874233, Bulgaria, with VAT Registration Number: BG 205874233, having its seat and registered address at the city of Blagoevgrad, Bulgaria, 16 Georgi S. Rakovski Str., fl. 1, ap. 1, tel.: +359877284040 email: email@example.com (herein after referred to as the “Company”).
1.2. The terms “we”, “us”, “our” and “Company” refer to BEECORRECT EOOD
1.4. By accessing or using this website in any manner and/ or purchasing something from us through the website, you engage in our “service” and agree to be bound by the following GENERAL TERMS AND CONDITIONS (“GTC”). Please read the GTC carefully, as they contain information concerning your legal rights and limitations on these rights. If you do not accept all of these GTC, please do NOT use this website.
2. USED TERMS
2.1. Client/Customer – any natural person of or above the age of 18 years, a legal person or other legal entity that meets the following conditions:
• has logged on to the Website and who, by completing the account creation process, has given his or her consent to the General Terms and Conditions section of the Website and;
• after creating his account on the Website, has placed an order and concluded a distance sale contract through the e-commerce Website with BEECORRECT LTD.
2.2. Seller – BEECORRECT LTD offering goods or services on the Website.
2.3. www.beecorrect.com or the Website – is an e-commerce platform located at www. beecorrect.com, provided by the Seller through which he offers for sale his goods.
2.4. Product - the terms “product(s)”, “good(s)” are used herein as synonyms and they refer to our following products available for purchasing on the website: a) impression kit; b) aligner(s); c) whitening kit and d) retainers
2.5. Impression Kit – consists of impression trays and silicone material which you use to create the molds of your teeth and send them to us. We transfer these molds to create a sophisticated 3D graphic of your teeth and simulated video preview.
2.6. Aligner Kit - consist of a series of clear plastic, removable appliances that move your teeth in small increments. The product combines our doctor’s diagnosis and prescription with sophisticated computer graphics technology to develop a treatment plan which specifies the desired movements of your teeth during the course of your treatment. Upon approval of a treatment plan developed by our doctors, a customized aligner is produced specifically for every Client’s treatment.
2.7. Whitening Kit - a product consisting of peroxide or non peroxide gel and LED- lightening mouthpiece aiming to deliver whiter and brighter teeth.
2.8. Retainers - thermoformed non BPA clear appliances which hold the position of your teeth.
2.9. Consumer Account - a section of the Website consisting of an email address and password that allows the Buyer to submit an Order and which contains information about the Customer and the history of some of his actions on the Website (details of orders placed, tax invoices, etc.). Customer is responsible for ensuring that all information provided in the Account is accurate, complete and up-to-date.
During the registration of a User Account, the Client will receive a confirmation e-mail. The customer must complete the registration by opening the e-mail. The Client will receive in his e-mail confirmation of successful registration, together with a copy of and / or a link to the General Terms and Conditions accepted by the Client.
An individual may have only one User account. If the Website Administrator has information that an individual is logged in with more than one User Account, the Administrator has the right to disable all accounts. During the registration the customer fill the following data:
- First Name
- Last Name
- Phone Number
- Date of Birth
- Address: Country, City, Postcode, Street
2.10. Shopping Cart - A section on the Website that allows the Client to create their own lists of items that he / she wishes to keep in connection with any purchases.
2.11. Price - the amount for the purchased Goods, determined in Bulgarian Leva or other currency, according to the Purchase Agreement. Cost includes shipping costs, unless the terms of the Promotion made by the Website state otherwise.
2.12. Purchase agreement - a contract whereby the ownership of the Goods offered on the Website is transferred for payment of the relevant Price, plus any additional fees, including delivery costs, set out in these General Terms and Conditions. The Purchase Agreement is concluded between the Client and the Seller by using the means of distance communication, after acceptance of the Order by the Seller according to the rules specified in these General Terms and Conditions. The contract of sale specifies the Goods, their main characteristics, the price, the cost of delivery and other essential conditions. Each Goods is subject to a separate Purchase and Sale Agreement.
2.13. Order - declaring the unambiguous intention of the Client to conclude a Distance Purchase Agreement, submitted using the means of a distance agreement, defining the Goods to which the Client submits an offer for the conclusion of a Purchase and Sales Agreement and the Client's data necessary for eventual conclusion and execution of the Purchase and Sale Agreement. The order of each Product will be considered as an independent offer by the Client for the conclusion of a Sales Contract. Acceptance of the Order means the conclusion of a Purchase Agreement.
3. INFORMATION DISCLAIMER
3.1. All information contained on this website, including information relating to dental, medical and health conditions, products and treatments, is for informational purposes only. This information should not be considered complete and is not intended to be used in place of a patient visit, call, consultation or advice of a medical professional or any information contained on or in any product packaging or labels.
3.2. Information obtained by using the website is not exhaustive and does not cover all ailments, physical conditions or their treatment. The information posted is for informational purposes only and is to be used at your own risk.
3.3. You should never disregard providing dental or medical advice or delay in providing medical advice because of something you have read on this website, and you should not use the information contained on this website for diagnosing a dental or health problem or prescribing any medication.
4. ELIGIBILITY TO USE THE WEBSITE AND THE SERVICES
4.1. By agreeing to these GTC, you represent that you are at least the age of majority in your state of residence. The website and the services are not intended for users under the age of 18 without parents’ consent. To register for any services offered on the website, you must be 18 years of age or older. The Company does not knowingly collect personally identifiable information from users under the age of 18. Children under 18 should not use the website. If a child under 18 submits information through any part of the website, and the Company becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible.
5. PERSONAL USE ONLY
5.1. You agree to view and use the website only for your personal information and for ordering service on the website. The website is intended for the personal use of individuals only. Use of the website and purchase of service shall not be used in connection with any commercial business or venture. Organizations, companies, and businesses may not use the website or purchase the service for any purpose without Company’s express, prior, written consent.
6. ORDERING A PRODUCT
6.1. Impression Kit – in order to prescribe the proper treatment and to produce the aligner our doctors have to receive the sample of your current teeth position which is possible by ordering the Impression Kit. The Impression Kit includes impression putty, trays, cheek retractor, disposable gloves, prepaid shipping label, and an instruction guide.
After receiving the Impression Kit, the Costumer has to follow the steps mentioned in the instruction guide. Once the Clients take the impressions they have to be sent back in order for the doctors to create the treatment preview.
6.2. It will be necessary to take and submit impressions and photographs for diagnosis, professional review by the Company or other consulting dentists and orthodontists. Therefore, along with the impressions, the Customer must send photographs of their teeth from the front side, from the side and also face photos. If the customer has a Panoramic x-ray it is recommended to send it also. For the proper evaluation of the teeth condition the doctors need just a photo of the teeth. They will be used only for the diagnose and assigning the treatment and will not be published by the Company.
6.3. BeeCorrect’s services include the practice of dental care delivery, diagnosis, consultation, treatment, and transfer of medical/dental information, both orally and visually, between the Customer and a licensed dental professional who has engaged Bee Correct to provide certain non-clinical dental services.
6.4. Treatment assignment – the Customer’s best health interest would be served by having an orthodontic consultation by a licensed dental professional before purchasing any aligner. Therefore, after the Company has received the impressions and photos, the orthodontic specialist will prepare a treatment preview based on which a treatment plan is proposed. If the Customer agrees with the treatment plan, he can proceed with the order of aligners.
6.5. Aligner Kit - our laboratory based on the orthodontist’s prescription on each person individually will create a software model of the prescribed treatment. Upon approval from the Customer which has do be made from the email registered in our Website as email for correspondence, we will produce the customized aligners.
The total number of aligners will vary depending on the complexity of each Customer’s malocclusion and the orthodontist’s treatment plan. The aligners will be individually numbered and will be dispensed to each Customer with specific instructions for use. Unless otherwise instructed by the orthodontist, the Customer should wear his aligners for approximately 20 to 22 hours per day, removing them only to eat, brush and floss. As directed by the Customer’s orthodontist, he will switch to the next aligner in the series every two to three weeks. Treatment duration varies depending on the complexity of your orthodontist’s prescription. \
Whitening Kit – the whitening kit can be ordered separately from the Impression and Aligner Kit and does not require medical prescription. Please before you make an order make sure you read this Terms and Conditions carefully.
Retainers - the retainers can be ordered separately from the Impression and Aligner Kit and does not require medical prescription. Please before you make an order make sure you read this Terms and Conditions carefully.
6.6. By making an Order the Customer decides to start a treatment with aligners manufactured by BEECORRECT EOOD as planned, prescribed and provided by us. The Customer agrees to follow BEECORRECT EOOD’s treatment plans strictly as they have been prescribed and any questions, concerns or complaints regarding the treatment must be communicated to the Company as soon as they arise.
7. PATIENT INFORMED CONSENT
7.1. Each Customer by making an Order from the Website and clicking the box “I agree”, acknowledges that has read, understood and agrees with this Informed Consent Form (the “Form”). It is important for each Customer to understand the risks and benefits of aligner treatment before they decide to make an order. A copy for the Informed Consent is given upon submitting the Order and also is sent to the Customer as an attached file to the email confirmation of the Order.
7.2. Before you make an order make sure you have read and understood the content of the Consent Form describing considerations and risks of aligner therapy. You have been sufficiently informed and have been given the opportunity to discuss this Form and its contents with us, and to have your questions adequately answered. More information on the Products can be found also on the section FAQ.
7.3. You acknowledge that neither the Company nor Company's employees, orthodontists, representatives, successors, assigns, affiliates, or agents, have, can, or will make any promises or guarantees as to the success of your treatment or give any assurances of any kind concerning any particular result of your treatment if you do not follow strictly the Product’s and the orthodontist’s instructions.
7.4. You certify that you are over 18 years of age and do not wish to have an “in person” orthodontic evaluation before purchasing any aligner from this website. In the event that you do not proceed with treatment due to a contraindication or treatment or any other medical reason, you will seek care and follow up with your regular dental professional.
7.5. You acknowledge you have read, understand, and voluntarily consent to the use of the aligner(s) in accordance with terms of these GTC and the Form.
8. POTENTIAL RISKS INVOLVED
8.1. As with all other orthodontic treatments, the Products in the Aligner, Whitening and Impression Kit may carry some of the potential risks described in detail in the Informed Consent Form.
8.2. A successful treatment outcome cannot be guaranteed. After the final planned aligners have shipped, some cases may require refinement with additional aligners, traditional orthodontic techniques, and/or cosmetic procedures like crowns or veneers to achieve ideal results. There may be additional costs to you if you require such procedures. Always follow the directions for use (included with each Impression Kit and Aligner package) for best results.
8.3. The usage of the Whitening Kit may carry some of the potential risks described in the Informed Consent Form. Please note that whitening kit is not suitable for oversensitive teeth.
9. EU-BASED WEBSITE
9.1. The website is hosted in the European Union and is intended for EU-based users. If you are not an EU-based user of the website or purchaser of services, by visiting the website, purchasing services, or providing user content, you agree to comply with all applicable laws governing the website, the services, online conduct and acceptable content.
9.2. CHANGES TO GTC AND ADDITIONAL RULES OF USAGE. MODIFICATIONS TO PRICES
9.3. The Company reserves the right, at any time to modify, alter or update this GTC. The date of the most recent revision will appear on this page. Continued access to the website and use of the services by you will constitute your acceptance of any changes or revisions to the GTC.
9.4. The Company also reserves the right to post, from time to time, additional rules of usage that apply to specific parts of the website, which may be posted in the relevant parts of the website and will be clearly identified. Your continued use of the website constitutes your agreement to comply with these additional rules.
9.5. The Company will inform you of any such changes, modifications, alterations, updates and/or additional rules of usage by posting them on the website. In some cases, the Company will describe the changes and updates in an email sent to the address you provided during registration. Please be sure your preferred email address in your profile is current and up to date.
10. ELECTRONIC COMMUNICATIONS
10.1. When you use our website or send e-mails or other communications from your desktop or mobile device to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text or by posting e-mail messages or communications on the website. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
11. OUR CONTRACT
11.1. The Client wishes to order and buy the Goods through the Website by placing the Order electronically.
11.2. BEECORRECT EOOD will send a notification to the Customer for registration of the Order in its system, which shall not be considered as acceptance, confirmation or commitment to fulfill it. This notification BEECORRECT EOOD makes electronically by sending an email.
11.3. The Seller has the right not to deliver part or all of the Goods from the Order for various objective reasons, including but not limited to the stock being out of stock. In any case, BEECORRECT LTD notifies the Client by email. In the event that the Seller is unable to fulfill the order, his sole responsibility is to return the price received in advance to the Goods, if such payment has been made.
11.4. The distance sale agreement between the Seller and the Client shall be considered as concluded at the time of receipt by the Client of his/ her e-mail sent to his / her phone upon notification that the Goods from the Order are ready for dispatch. Such message shall contain a notification that the customer will be additionally notified by the courier of the exact date of delivery.
11.5. The contract of sale concluded between the Client and the Seller consists of these General Terms and Conditions and any additional agreements between the Seller and the Client. Customers which have been following our instructions during the treatment agree that, if they wear their retainers according to our instructions, we will maintain the achieved result from their treatment for unlimited term.
11.6. You consent to receive sales invoices electronically. You will be able to download the invoice from your profile.
11.7. Please take into account that the purchase of Impression Kit by no means obliges you to subsequently purchase any Aligner(s). Each purchase of a product represents a separate contract between us.
11.8. Please note that the usual cooling-off period does not apply to aligners. Aligners are considered a medical device and are therefore a customized product and are exempt from cooling-off period.
12. PRICING AND PAYMENTS
12.1. Please note that prices for products and services sold through the website are subject to change without notice. All prices are inclusive of legally applicable VAT.
12.2. In the case of online or bank payments, the Seller does not bear any responsibility for any costs related to fees, commissions or other additional payments made by the Client or his bank in connection with the transaction itself, and in the cases of currency exchange applied by the bank that issued the card to the customer in cases where the currency is different than the currency stated as sale price or the product. The costs associated with such payments shall be borne by the Buyer. Therefore, BEECORRECT EOOD recommends that their customers consult their bank for any additional fees that they may be charged when making online payments or through a bank.
12.3. All images posted on the Website are for the sole purpose of creating a certain idea of the type of Goods offered, not of presenting them accurately. The seller will not be liable for such discrepancies.
13. DELIVERY AND TITLE
13.1. The Customer agrees and is responsible for ensuring that all information provided to BEECORRECT in connection with the Order is correct, complete and accurate at the time of order submission. The Customer is informed that in order to execute the Order, BEECORRECT may provide this information to the respective doctor when the Order requires a doctor’s advice or prescription.
13.2. By submitting the order, the Client authorizes BEECORRECT and / or the doctor to contact him when required in connection with the order placed or the concluded Agreement.
13.3. The Seller has the right to refuse to execute the Order made by the Client and should notify the Client. The cancellation of the order does not lead to any liability or subsequent obligation of either party to the other in relation to it and accordingly neither of them shall be entitled to claim from the other compensation for its cancellation in the following cases:
• rejection by the Client's bank of the transaction with online payment;
• making a transaction that does not result in funds being credited to the Seller's account for online payments;
• the information provided by the Client on the Website is incomplete and / or incorrect.
13.4. We will make every effort to deliver products and provide our services within a reasonable time and to comply with our obligations under this GTC, but we cannot be held responsible for delays or failures due to adverse weather; fire; flood or other natural disaster; traffic delays or failure of transport; mechanical breakdowns; strikes or other industrial action, or any other circumstances beyond our reasonable control.
13.5. Impression kit orders and all other non-custom products are fulfilled within 7 to 14 business days upon our receipt of payment.
13.6. Once your impression kit is sent back to us, our team goes to work manufacturing each of your custom aligners. We will make every effort to get your aligner(s) shipped to you as fast as possible. Your aligner(s) will ship out in 1-3 weeks from when your impression kit was received by us and upon our receipt of payment for the custom aligner(s), whichever occurs later.
14. RETURN AND REFUND POLICY
14.1. Our return policy on Impression and Whitening Kits and other not custom products is 14 days from the date of purchase. To be eligible for a return and a refund, the completed impression kits need to be sent back to us, the product must be unused, unopened and in the same condition that you received it.
14.2. Goods must be returned:
• in its original packaging, in its entirety, without any trace of mechanical and other damage to the packaging such as creasing, scratching and the like (printing cellophane / foil, part of the packaging necessary for its opening and access to its contents is not considered to break the integrity of the packaging);
• in good commercial form and without any trace of mechanical or other damage or alteration to the Goods such as scratches, breakage and the like, as well as no trace of personalization (i.e. without numbers, names or other identification marks);
• as complete as purchased (including all parts, accessories, spare parts and accessories, if the Product is a set of several separate products);
• the accompanying documentation (including warranty card, user manual, instructions for use, warnings and risks of use, and the like, if any);
• together with proof of payment of the price of the Goods (cash voucher or other document certifying the payment of the price).
14.3. Once we have received the returned impression kits or other not custom product, we will consider the condition of the goods being returned before authorizing refunds. This assessment can generally take between 3-5 business days upon receipt in our offices, but please understand this can take longer during office closures due to holiday periods.
14.4. Please include your full name, contact number and email address used for purchase within the returned envelope to ensure we can identify your package.
14.5. In some specific cases it is possible, on the bases of your impression kit results and/or the pictures of your teeth (frontal and in profile), our dental professionals to determine that our processes are not a good fit for your case. In such event, the payment for the Impression Kit is Refundable.
14.6. Please note that generally, this does not apply to purchased Aligner(s), which are non-refundable once purchased. Each aligner is custom made, as such aligners in production and/or manufactured aligners are not eligible for return or refund. Once you have received your custom aligner(s), refunds are only allowed for manufacturing defects. To be eligible for a refund, your claim must be brought to us not later than 14 days from the date of purchase.
14.7. All refunds are processed immediately after approval and are returned to the customer via the customer's purchasing method only. Banks will typically return funds within 3-5 banking days.
14.8. Please ensure that the products are returned to the following address only:
Pimen Zografski 14 street
14.9. If the products are sent to any other address other than the above, we will not be responsible for recovering it, nor can a refund be applied until correctly received.
14.10. Where loss or damages occur, a refund cannot be issued.
14.11. We are non- responsible for the cost of postage or courier for returning goods.
15. WARRANTIES AND DISCLAIMERS FOR OUR PRODUCT AND SERVICE
15.1. Aligner therapy is unpredictable. The Company does not guarantee a successful treatment outcome. Individual results will vary.
15.2. The Company warrants that its products are free from defects in material and workmanship.
15.3. The Company shall not be liable for:
(i) any defects that are caused by neglect, misuse, or mistreatment of its products by the doctor, patient, or any third party;
(ii) any defects that are caused by failure to follow directions including (but not limited to) wearing aligners out of sequence not wearing aligners for the entire duration of the specified wear schedule, or wearing aligners for less than 20 hours per day;
(iii) any products being used in combination with other third-party products.
16. LIMITATION OF LIABILITY
16.1. You acknowledge that you are using the website and the services at your own risk. The website, the information on the website and the services are provided “as is” and to the full extent permitted by applicable law, the Company hereby expressly disclaims any and all warranties, express and implied, including, without limitation, any warranties of accuracy, completeness or reliability, title, non-infringement, satisfactory quality or fitness for a particular purpose, or any other warranty, condition, guarantee or representation, whether oral, in writing or in electronic form. The Company does not represent or warrant that access to the website and its services will be uninterrupted or that there will be no failures, errors or omissions, or loss or security breach of transmitted information, or that no viruses will be transmitted through access to or use of the website.
16.2. To the maximum extent permitted by applicable laws, the Company shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages arising out of this GTC, the provision of services hereunder, the sale or purchase of any merchandise ordered through the website, your access to or inability to access the website, the information on the website, or services, including for viruses alleged to have been obtained from the services, your use of or reliance on the services, the information on the website or materials available through third party sites linked to the website, regardless of the type of claim or the nature of the cause of action, even if advised of the possibility of such damages.
16.3. To the maximum extent permitted by applicable laws, you hereby agree to release the Company, its respective directors, officers, employees, and agents from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (“claims”), arising out of or in any way connected with your negligent or unauthorized use of this website or its services.
16.4. If any guarantee, condition, representation, warranty or term is implied or imposed by any applicable law and cannot be excluded (a “non-excludable provision”), and the Company is able to limit your remedy for a breach of the non-excludable provision, then Company’s liability for breach of the non-excludable provision is limited exclusively (so far as applicable laws do not prohibit) to, at Company's option, (a) in the case of goods, the prompt replacement of the goods or the supply of equivalent goods, or the cost of replacing the goods or of acquiring equivalent goods; and (b), in the case of services, the supplying of the services again, or the payment of having the cost of having the services supplied again.
16.5. Notwithstanding any of the above provisions, we do not exclude our liability to you for any death or personal injury caused by our gross negligent, or for any fraud or fraudulent misrepresentation.
17. OWNERSHIP OF THE WEBSITE. INTELLECTUAL PROPERTY RIGHTS
17.1. The website is expressly owned and operated by BEECORRECT EOOD Unless otherwise noted, the design and content features on the Site, including information and other materials, illustrations, product layout and design, icons, navigational buttons, images, artwork, graphics, photography, text, data, audio sound, software and the like, as well as the selection, assembly and arrangement of the same, are owned by BEECORRECT EOOD or are licensed from third party service providers.
17.2. We are the owner of or the licensee of all intellectual property rights in our website and services, and in the material published on it (excluding your contributions). The website, as a whole and in part, is protected by copyright, trademark, service mark, trade name, and other intellectual property and other proprietary rights, and all other applicable rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our website in any way except for your own personal, non-commercial use.
17.3. If you submit comments or content of any nature whatsoever (“User Content”) to us, you agree and warrant that you created the User Content or have received permission from, or are duly authorized by, the owner of any part of the User Content to do so.
18. APPLICABLE LAW
18.1. These conditions are governed by and construed in accordance with the laws of the Republic of Bulgaria, (with the exception of its conflict of law provisions), and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. As a habitual resident of the EU, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. We both agree to submit to the non-exclusive jurisdiction of the courts of the city of Sofia, which means that you may bring a claim to enforce your consumer protection rights in connection with these GTC in Bulgaria or in the EU country in which you live. The European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr/.
18.2. We prefer to solve your requests in direct contact with you and therefore do not participate in alternative consumer dispute resolution proceedings. If you would like to bring a matter to our attention, please contact us at firstname.lastname@example.org
19.1. Whenever possible, each term, condition, and provision of these GTC shall be interpreted in such manner as to be effective and valid under applicable law. However, if any term, condition, or provision of these GTC is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such term, condition, or provision shall be modified to and only to the extent necessary to make the same valid and enforceable, while to the fullest extent possible preserving the business and financial intent and impact of the original term, condition, or provision. The remaining terms, conditions, and provisions shall continue to be valid to the fullest extent permitted by law.
20.1. No waiver of any breach of any provision of these GTC shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
21.1. English version of herein GTC is the binding version. The other language versions, if any, have no legal validity. In case of any discrepancies between the English and other language versions, the English version shall prevail.
21.2. Any ambiguities in the interpretation of these GTC shall not be construed against the drafting party.
These GENERAL TERMS AND CONDITIONS are adopted and come into force on: www.beecorrect.com
Last correction on date: 9.1.2020